FAQ’s

If we haven't covered your question here, please call 03 381 0808 or email us

  • To book in for two or more people at the same time, please call 03 3810808 or email us at info@beautyatthevale.co.nz. This is unavailable to do online at the moment.

  • Yes! We have 9 carparks and two disabled carparks for your convenience.

  • If you wish to amend or cancel your appointment please inform us at least 24 hours in advance otherwise cancellation fees will apply*.

    Please leave a phone message or send an email if you need to amend your booking outside of our opening hours.

    *If less than 24 hours’ notice is given, you will be charged 50% of the cost of the treatment. This must be paid before your next treatment.

  • No, this is not something we offer. You must be over 12 weeks, as the first 3 months in a women's pregnancy is an intricate and special time with lots of development and change happening. We do massage right up to your due date after the 12 weeks!

  • We use Lola Lee! They are a 100% plant based, vegan, cruelty free gel and nail polish brand that is renowned for its shine, longevity and chip-proof formula. They are known as 10 free, which means they are free from harmful chemicals and allergens such as formaldehyde, HEMA and HPMA.

    10 free is considered to be the purest of gel and nail polishes - Lola Lee care about what goes into their polishes.

  • We have two different skincare that we use in the day spa.

    1. Osmosis

      A disruptive skincare brand. They have created patented, exclusive skincare, wellness and makeup technology that holistically restores the skin to a youthful and toxin-free environment. Their results for aging, rosacea, blemish-prone skin, and more are second to none.

    2. Janesce

      This organic, botanical skincare range from Australia is supported by a holistic philosophy of skin health and total body wellness. Janesce offers the whole package designed to heal skin from within encouraging the optimal functioning of the skin.

      Free of harmful pesticides and additives, Janesce believes that your skin care should feed, nourish and support your skin and all formulations are created with purity in mind.

  • Yes we do! Ask about it when you come in for your treatment and we can give you more information (and we are working on something new so stay tuned).

  • Watch this space... coming soon!

  • Yes, absolutely. You can select which therapist you would prefer online, or let us know when making a booking. We are more than happy to accomodate!

  • Yes! Just ask when making your booking so we can make the time allowance for you.

  • Yes! Please email us on info@beautyatthevale.co.nz with what you are after and we would be happy to help.